Staff Area

• The Fire Marshall will call the fire brigade
• Only trained and competent staff must tackle a fire
• Head to the nearest fire exit under the direction of the Fire Marshall
• Go calmly and quickly
• Do not stop to collect any belongings
• If upstairs and stairs are impassable, head to the Practice Manager office
• If this is not possible, stay in your room
• Close any doors behind you
• Advise Fire Marshall if any practice staff and users are not accounted for

FIRE EXITS

• The front entrance of the practice, on York Street
• The rear of the practice, at the bottom of the stairs
• The rear of the practice, via the kitchen door

MEETING POINT

• Main pay and display car park
• 1^st bay to the right of practice
• Area where there are no designated car parking spaces

Face to Face appointments can be changed to a telephone call only if clinically appropriate.

A patient with a rash asking for a telephone call should ideally call another day when available for a F2F as GP will need to see and assess.

Examinations will be needed before antibiotics are prescribed.

Any patients which you feel need a face to face appointment must call on the day they are available for the appointment.

You can say to patients ‘The clinician will need to see you for an examination before prescribing treatment’

DNA – if the appointment slot has changed to a DNA, inform the patient they must rebook.

Running late – If a patient informs us they are running late, we can advise them that we will liaise with the clinician. However, until speaking to the clinician we should not promise patients they will be seen. Advise the patient we cannot guarantee they will be seen as it is past their appointment slot time. Due to the appointments now being F2F latecomers will have a domino effect of the surgery.

• Done by: Dr Sav Patel or Dr Amir Mohammed
• Jotform completed by patient (with help from staff if needed)
• Ensure photo uploaded where appropriate
• Task to Dr and workflow Jotform
• Done by: Dr Solanki, Dr Dutta Choudhury, Dr Sav Patel, Dr Amir Mohammed
• Jotform completed by patient (with help from staff if needed)
• Never had an injection before? Task to Dr
• On blood thinning medication (aspirin, warfarin, clopidogrel, edoxaban, apixaban)? Task to Dr
• Check if more than 3 months since previous injection to this site (tell patient if too soon)
• All ok? Book 15 minute routine pre-bookable appointment
• Any queries, send a task to Dr

patients DO NOT have to see a GP first. The appointment with Helen can be telephone or face to face.

patients who inform us they are pregnant do not need to see a GP. They must be directed to our website where they fill in the form online. We do not book the first appointment with the midwife but we can book follow up appointments into the clinics on Emis.

Check here for current IT issues

Click here to speak to AVA, the chatbot to raise IT incidents and requests

If you have any feedback regarding AVA, please email MLCSU.ICT-Service-Improvement@nhs.net

Name: Cherri Tam

Tel: 07521 754069

Email: Cherri.Tam@alzheimers.org.uk

Should you wish to make a referral, please do so by following the link below:

https://www.alzheimers.org.uk/referralform

07511210800

https://www.england.nhs.uk/ourwork/clinical-policy/ordering-medication-using-proxy-access/how-to-set-up-care-home-proxy-access/?fbclid=IwZnRzaARGzPhleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEe1bFECLCIkuI4yUvFWNNm8kljzH8a1g5b8S2hUsPd3UpzXVX2q4pyTaARutc_aem_O-pJy30vrgnmfX9RTu557g

EMIS Web Housekeeping Guide – Staff Leavers

1. Why EMIS Housekeeping Matters
   Good digital housekeeping reduces governance risks, protects patients, prevents task backlogs,
   and keeps the system free of outdated or unsafe content.

• Out-of-date or incorrectly shared content can cause clinical governance risks, missed income,
  and system performance issues.
• Poor configuration (e.g., misused User Groups) can leave services with no staff available to
  manage allocated work.
• EMIS requires all tasks and responsibilities to be resolved before deactivation.

1. Process Overview
2. Check outstanding tasks
3. Reassign responsibilities
4. Remove from Teams and Services
5. Review appointment sessions
6. Deactivate user
7. Review integrations (DXS)
8. Annual housekeeping
9. Step-by-Step Instructions
   3.1 Check & Clear Outstanding Tasks
   Use Workflow Manager to reassign tasks. EMIS will block deactivation if tasks remain.
   3.2 Review Responsibilities
   Reassign workflows, quick codes, protocols and reports.

3.3 Remove From Teams
Organisation Configuration > Teams. Remove user from all Teams.
3.4 Remove From Services
Ensure user is removed from Services & Service Persons.
3.5 Review Appointment Sessions
Reassign or cancel future clinics in Appointment Book.
3.6 Deactivate Account
Organisation Configuration > Users > Deactivate (requires RBAC B0062).
3.7 Remove DXS Access
Use EMAS Manager > Partner API > DXS Point-of-Care > Edit Users.

1. Annual Housekeeping
   Review deactivated users, Teams, Services, workflows, and RBAC access.
2. EMIS Now / Optum Help Centre Access Removal
   Ensure leaving staff no longer have access to the EMIS Knowledge Base (Optum Help Centre).
   Deactivate or update their account registration approvals via the system’s Customer Administrator.
3. Optum Learn (formerly EMIS Academy) Updates
   Remove or update user access to Optum Learn training accounts. Users register using organisation
   CDB codes; ensure accounts of leavers are disabled.
4. Governance Notes – Knowledge Base Access Controls
   Because the EMIS Knowledge Base hosts clinical safety and system configuration content, ensure
   only current staff retain access. Remove leavers promptly to maintain governance compliance.
   If you require support from your Clinical Systems Specialist (CSS) please log a call via:
5. Sostenuto self-service portal https://sunrise-saas.com/mlcsu/SContacts/
6. AVA chatbot https://chat.mlcsu-service-desk.cloudcontact.io

Useful Contacts

Meeting Timetable

Induction for New Doctors and Locums

[the-post-grid id="3610" title="Staff Area"]

https://www.nhs.uk/nhs-services/how-to-find-an-nhs-gender-identity-clinic/

Partners